Going Beyond Your Expectations.
"I expect every person on our staff to not only treat each and every customer the way he or she would want to be treated, but to go beyond their expectations."
- Dan Frank, CEO
It’s a pretty simple philosophy, really: Treating customers as you would want to be treated. Yet, so many businesses these days seem to act as if their customers are an interruption to their work, instead of the purpose behind it.
It might seem old-fashioned, but, in our building, the most important person is YOU. Plain and simple.
To us, being a part of the Fort Stockton and Iraan communities means more than just taking in deposits or checking off boxes on a balance sheet. It means getting to know you: Your plans, Your dreams, and Your futures.
That's how we do business here, every single day. No slick sales pitches. No cookie-cutter solutions. No talking over anyone’s heads. Just friendly, knowledgeable, honest, hometown service. Delivered with a smile (and a cup of coffee, if you’re interested).
Every small business has a story. Ours begins in Fort Stockton, in October of 1958 with two good friends and residents, Conoly Brooks and Edward Winkler. Brooks was a local businessman and rancher, and Winkler was most known for owning Winkler’s Clothing Store – a local fixture in Fort Stockton for decades. Their friendship was key to the formation of the bank.
In 1958, the Fort Stockton community was growing, yet was served by only one bank. Both friends realized that competition for loans and customers in the banking sector would help fuel their community’s growth. With the help of local investors and friends, including Charles Oswalt and Tom Stovell, they pooled their resources and talents and formed the First National Bank of Fort Stockton. They ran their bank much like they ran their businesses, with “down home” personal service that helped them earn people’s trust.
Today, First National Bank is thriving and has grown to include our original Fort Stockton location, as well as Brave National Bank of Iraan (opened April 2015). Like most families, we are all one, but we strive to serve each community’s unique needs.
These days, we’re also committed to our communities in ways that weren’t even dreamed of when our first bank opened in 1958. By embracing the latest in online and mobile banking technology, and infusing it with our commitment to personal hometown service, we aim to serve our customers’ financial needs by working with YOUR schedules – not the other way around.
As we grow, one thing will always remain small: We build our business day-by-day, one customer at a time. We realize that all of our customers are our greatest assets, and each one deserves the personalized time and attention necessary to confront their fears, ease their concerns, and most importantly, help build their dreams.